Profile
Hi! 👋 I’m Kaitlyn!
I'm a recent Data Analytics & Visualization Masters grad from MICA and current ServiceNow Developer at NDOIT. I studied Political Science & Design at Notre Dame, minored in Computing & Digital Technologies, and have a spreadsheet for everything (including my bookshelf).
When I’m not playing around in Tableau or Google Sheets, you’ll find me reading a romance or fantasy novel, listening to Taylor Swift, knitting a sweater I may or may not finish, or trying out yet another artsy hobby.
I'm a recent Data Analytics & Visualization Masters grad from MICA and current ServiceNow Developer at NDOIT. I studied Political Science & Design at Notre Dame, minored in Computing & Digital Technologies, and have a spreadsheet for everything (including my bookshelf).
When I’m not playing around in Tableau or Google Sheets, you’ll find me reading a romance or fantasy novel, listening to Taylor Swift, knitting a sweater I may or may not finish, or trying out yet another artsy hobby.
Education
Masters, Data Analytics & Visualization
2025, Maryland Institute College of Art
Bachelor of Arts, Political Science & Design
2018 to 2024 at University of Notre Dame, Notre Dame, Indiana
- Majors: Political Science, Visual Communication Design
- Minor: Computing & Digital Technologies
Experience
ServiceNow AI Developer Associate
Feb 2024 — Present at Office of Information Technologies, Notre Dame, IN
- Collaborate with cross-functional teams to design and implement virtual agent solutions in ServiceNow.
- Utilize NLP expertise to craft natural and user-friendly conversations for improved user satisfaction.
- Monitor and analyze virtual agent performance to drive iterative improvements.
IT Fellow Associate (Rotational Development Program)
June 2022 — Feb 2024 at Office of Information Technologies, Notre Dame, IN
- Optimized 20+ forms and workflows in ServiceNow to enhance service delivery and user experience.
- Consulted on form/workflow requirements and built flows using Flow Designer.
- Built Tableau reports supporting decisions for Zoom support and campus learning space renovations.
- Collaborated in AI Automation Working Group exploring innovative AI use cases for automation.
Help Desk Student Consultant
June 2018 — June 2022 at IT Help Desk, Notre Dame, IN
- Troubleshot hardware, software, and network issues including MFA, account access, and printing support.
Student Video Technician & Global Classroom Manager
June 2020 — May 2022 at Notre Dame Studios, Notre Dame, IN
- Managed live stream setup and support via Zoom, post-production, and student onboarding for Global Classroom.
- Ran teleprompters for broadcasts, edited video in Premiere, and managed media asset logging.
Certifications
Skills
- Tableau
- Python
- R
- Google Sheets
- Figma
- Adobe Photoshop
- Adobe InDesign
- Adobe Illustrator
- Adobe Premiere Pro
- Adobe XD